FAQ

I’m a retailer. How can I purchase wholesale quantities?

Please contact us (contact@standardsmanual.com) to speak about wholesale orders.

Where can I buy your books in person?

Standards Manual books are available at our bookstore in Brooklyn, New York. Check the visit page for location and hours of operation.


Shipping

How soon will I get my book?

For US orders, books are delivered within 2–7 business days. Please contact us at contact@standardsmanual.com if you experience a delivery time longer than this. Please allow 10–15 business days for orders outside the US.

Which carriers do you use?

Most orders are dispatched with Fedex. We sometimes use other carriers when it makes sense for particular locations.

What if my book gets damaged in transit?

If your order gets damaged in transit, please contact us (contact@standardsmanual.com) and we will help you get a new book and return the damaged one.

What if my book gets lost in transit?

Very few orders get lost, but if you are one of the unlucky ones please contact us (contact@standardsmanual.com) and we’ll help you track down the order or have a new one dispatched.

How are books packed?

Our books are all packaged in custom cardboard enclosures. Very few books get damaged in transit.


Returns

If you are not happy with your purchase, please contact us at contact@standardsmanual.com. You can return your order to us for a full refund withing 14 days of purchase. You will need to pay the return shipping, and once we receive your order in good condition we will issue the refund.