Standards Manual books are available at our bookstore in Brooklyn, New York. Check the visit page for location and hours of operation.
Standards Manual titles are generally shipped next day from our warehouse in Tennessee. Titles from our ‘shop’ section on the website are shipped on Saturdays from our Brooklyn store.
For US orders, standard shipping time is 3–8 business days. Expedited shipping is also available at checkout. Please contact us at firstname.lastname@example.org if you experience a delivery time longer than this. Please allow 10–15 business days for orders outside the US.
Most orders are dispatched with Fedex. We sometimes use other carriers when it makes sense for particular locations.
If your order gets damaged in transit, please contact us (email@example.com) and we will help you get a new book and return the damaged one.
Very few orders get lost, but if you are one of the unlucky ones please contact us (firstname.lastname@example.org) and we’ll help you track down the order or have a new one dispatched.
Standards Manual titles are packaged in custom cardboard mailers, tailor made for each book. Books from our ‘shop’ section are shipped in various cardboard mailers, depending on their size. Very few books get damaged in transit. Please note that our logo and the title of the book is printed on all Standards Manual titles (for those trying to hide a present, for example).
Buyers are responsible for paying duties and import taxes/duties (VAT, GST, etc.), and other associated charges. Please check with your local authorities if you are unsure if you will charged taxes/fees when the product enters your country.
If you are not happy with your purchase, please contact us at email@example.com. You can return your order to us for a full refund within 14 days of purchase. You will need to pay the return shipping, and once we receive your order in good condition we will issue the refund.